Returns & Exchanges

At Hermetica, we want you to be completely satisfied with your beauty ritual; therefore, we offer a 30-day return window for products in their original, unopened condition. If your selection isn't the perfect fit for your skin, our seamless exchange process ensures you find your ideal match.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Prepare Your Package

Carefully pack your unused items in their original Hermetica packaging to ensure they are protected during transit.

3

Attach the Label

Download and print the prepaid shipping label provided through our portal and securely affix it to the outside of your parcel.

4

Receive Your Refund

Once our quality team inspects the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing